We provide answers to some of the most commonly asked questions:
It is possible for some EHR vendors to accept external Direct messages, but some EHRs are not yet capable of receiving them. Contact us to ask about your vendor.
If your EHR is not ready yet, don’t worry! We have worked with hundreds of providers to get them set up using an external vendor who provides secure Direct email messaging. We can help you set up a workflow to minimize the work on your staff members, including notifying your regular email address when a Direct message is waiting.
Yes, you will continue to receive notifications from other sources. The good news is that we can help with strategies to avoid duplicating efforts. Contact your Relationship Manager or CurrentCare Support at 888.858.4815, Option 3 or CurrentCare@riqi.org.
Hospital Alerts are received into a secure email account called a Direct account, which is managed by a 3rd party vendor.
Please contact your Direct vendor to reset your password.
However, if you need your password reset for the CurrentCare Viewer, you can try the "Forgot ID/Password?" option at the bottom of the login screen. If you don’t remember your security questions/answers, you can call CurrentCare Support at 888.858.4815, Option 3.
Hospital Alerts have contributed to a 13% reduction in all-cause hospital readmissions!
We believe that the practices who are most effective at reducing readmissions are focusing on improving care coordination, and creating workflows to enable to entire staff to help patients through the post-discharge process. Best practices:
For more information, see the “Workflow How-Tos” page.